Terms of Service

These terms are an agreement between you (the person or organisation that registers) and OXMET LIMITED ("we", "us") for the use of LundoSMS. By creating an account or using the service you accept them. If you accept on behalf of an organisation, you confirm that you are allowed to do so.

• Give us accurate information and keep it up to date.
• Keep your password, API keys and SMPP credentials secret. You are responsible for what happens under your account.
• A new account may need to be verified before it can send messages.

A sender ID must be one you own or are authorised to use. We review each request and may ask for supporting documents and network approval. Only approved sender IDs can send, and we may suspend one that is misused or misleading.

Prices are in Tanzanian shillings and include VAT. The price per SMS depends on the quantity in a single purchase, as shown when you buy. One credit pays for one SMS segment.

Credits are prepaid, do not expire, have no cash value, cannot be transferred and are not refundable, except where the law requires it or we agree otherwise in writing. A purchase keeps the price shown when you placed the order, even if prices change later.

Mobile money payments are confirmed automatically. Bank, deposit and other manual payments are verified by our finance team before credits are added, and are never credited on the strength of an upload alone. We are not responsible for fees charged by your bank or payment provider.

You are responsible for your messages, your recipients and the consent you hold. You must follow our Acceptable Use Policy and the law, including the rules on electronic communications and data protection. We may hold, reject or remove messages that appear to break them.

Delivery depends on mobile operators and the recipient's phone. We report the status the operators give us, and we never call a message delivered unless the operator confirms it. We cannot guarantee delivery, speed or that a receipt will arrive.

Credits are used once the operator accepts a message and are released if a message is cancelled, or rejected before it is sent.

We work to keep the service available — our objective is 99.9% a month, excluding planned maintenance and problems with operators or providers — but we do not promise that it will be uninterrupted. We may improve or change features, and we will give notice of material changes to these terms.

We may suspend or close an account that breaks these terms or the Acceptable Use Policy, or when that is needed to protect recipients, the networks or other customers. You can close your account at any time. If we close an account for a reason other than your breach, we will work with you on any unused credits.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost business, or for failures caused by operators, providers or events outside our control. Our total liability for any claim is limited to the amount you paid us in the twelve months before it. Nothing in these terms limits liability that the law does not allow us to limit.

These terms are governed by the laws of Tanzania, and the courts of Tanzania have jurisdiction. For questions, write to support@lundosms.co.tz.